LEARNER ENROLLMENT AGREEMENT

This Learner Enrollment Agreement (hereinafter referred to as the “Agreement”) is officially established on the date of enrollment, (the “Effective Date”), by and between the Learner enrolling in the program (hereinafter referred to as the “Learner”), and Les Transformations Learning Pvt Ltd, a company organized under the laws of India (hereinafter referred to as “Suraasa”).

WHEREAS, the learner desires to participate in a qualification program offered by Suraasa, and Suraasa is willing to admit the learner subject to the terms and conditions of this Agreement;

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and with the intention to be legally bound hereby, the parties hereto agree as follows:

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I. PROGRAM, ADMISSION, AND FEE STRUCTURE

I.I THREE MILESTONES

Suraasa’s Professional Graduate Certificate in Teaching & Learning (hereinafter referred to as “PgCTL”) Program is structured around three distinct milestones:

• Milestone 1: Complete your PgCTL Executive learning pathway. (CURRENTLY ENROLLED)
• Milestone 2: Complete the course on English communication. (NOT ENROLLED YET)
• Milestone 3: Meet the eligibility requirements* and apply for the Placement Program. (NOT ENROLLED YET)

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I.II PROGRAM, ADMISSION, AND INCLUSIONS

Program Name: Professional Graduate Certificate in Teaching & Learning - Executive (Milestone 1)
Program Validity: 24 Months

Learning Pathway :

1. Starter
2. Professional
3. Executive (Selected by learner)

The learner acknowledges that they have been admitted to the Milestone 1 of the PgCTL (the “Program”) program offered by Suraasa, subject to the terms and conditions of this Agreement. Milestone 1 includes PgCTL Executive learning pathway and the learning is designed to be completed within 12 months and is offered in three variations as listed above. Regardless of the chosen variation, the learner must meet the general obligations and policies herein.

I.III INCLUSIONS

The total fee for the PgCTL Executive learning pathway (Milestone 1) includes:

• Access to the online learning platform
• Access to all 10 modules - Video & Theory
  • Module 1 - Learning Theories and Teaching Strategies
  • Module 2 - Child Development, Learning Styles and Learning Taxonomies
  • Module 3 - Lesson Planning
  • Module 4 - Management of Class Dynamics
  • Module 5 - Questioning Skills & Techniques
  • Module 6 - Assessment and Evaluation Techniques
  • Module 7 - Providing Feedback
  • Module 8 - Ethics and Values
  • Module 9 - Reflective Teaching
  • Module 10 - Using Technology for Teaching and Learning
• Access to assignments and live assessments for every module listed above
• Access to Portfolio Portal
• Live classes by International professors on each module
• Live Group Activities in a live Cohort led by International professors on each module
• Access to Recorded Classes by International professors on each module
• Access to Recorded Group Activities led by International professors on each module
• Detailed Feedback Report per assignment
• Suraasa Certificate on Successful Completion of the program.
• Program material and support services as per the support provision guidelines
• Total 120 attempts to complete 50 assignments and 10 live assessments. This includes 60 extra attempts, which can be used to improve scores after the initial attempt for each assignment and assessment.
• ATHE UK Level 6 Diploma in Teaching (On achieving 80% on all modules)

The learner agrees and acknowledges that upon admission to the Program, they are required to pay the full fee associated with the Program (the “Fee”). The learner also agrees and acknowledges that if the Fee is not paid in full and within the payment schedule, Suraasa reserves the right to pause or stop or annul the services and/or admission to the program in part or in full with or without prior notice to the learner. The learner acknowledges that the Fee is towards the provision of educational services, and the resources deployed by Suraasa towards providing such services cannot be diverted or refunded if the learner discontinues the Program.

I.IV PROGRAM TERMS AND PROGRESSION

The PgCTL Executive learning pathway is structured into four sequential terms. Each term is designed to build upon the knowledge, skills, and competencies acquired in the previous term. Learners can only progress to the subsequent term upon successful completion of all requirements for the current term, which may include:

1. Meeting attendance and participation criteria.
2. Completing and passing all required assessments or assignments.
3. Satisfying any financial obligations associated with the term.

The schedule, content, and duration of each term are determined by Suraasa’s academic calendar and program design. Any term-specific guidelines, deadlines, or additional fees shall be communicated to the learner in advance. Failure to meet progression requirements may result in a delay of program completion, suspension of access to the next term, or other actions in accordance with this Agreement.

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II. OBLIGATIONS

II.I OBLIGATIONS OF THE LEARNER

A. ATTENDANCE POLICY

The learner acknowledges the Attendance Policy, agreeing to attend all tutorials or any other training activities as required. The learner further commits to maintaining a minimum of 75% attendance rate throughout the program, promptly communicating any need for time off due to individual circumstances to Suraasa and their employer school. Not meeting the specified attendance criteria and lack of communication for time-off taken will be deemed as voluntary withdrawal from the course by the learner.

B. ASSESSMENT POLICY

The learner agrees to actively engage in the learning process, adhere to assessment policies and course requirements, participate in pre-course assessments, formative assessments, and summative assessments, including skill evidence-building assessment tasks that may require onsite assessment of practical skills. The learner commits to pass all individual assessment tasks for each learning outcome as per the set passing criteria and to cooperate with internal and external reviews to maintain assessment quality.

C. GRADING POLICY

The learner acknowledges the Grading Policy and undertakes to understand the grading criteria for Module End Assessments and the Assessment of Teaching Portfolio. You can refer to the detailed Grading Policy in the Learner Handbook.

D. SUCCESSFUL COMPLETION FOR CERTIFICATE ISSUANCE

In order to be awarded the Suraasa Certificate for the Program, a learner must successfully complete all of the required modules. Furthermore, the learner is required to maintain a Grade Point Average (GPA) of 5.0 or higher, measured on a scale of 10.0, throughout the duration of the program. Failure to meet either of these requirements will result in ineligibility for the Suraasa Certificate.

The ATHE UK Level 6 Diploma in Teaching is an advanced qualification for educators. To successfully earn this diploma, in addition to the Suraasa Certificate, students must demonstrate a high level of competence by achieving a score of 80% or higher across all modules within the program. In the event that this score is not achieved, the ATHE diploma will not be awarded.

E. ACADEMIC INTEGRITY

The learner affirms their commitment to academic integrity by submitting original work, properly acknowledging sources to avoid plagiarism, and refraining from cheating or falsifying results, understanding that violations may lead to disciplinary actions.

F. FINANCIAL OBLIGATIONS OF THE LEARNER

The learner has financial obligations towards Suraasa, and the obligations for each payment method are detailed as follows:

1. FULL FEE PAYMENT (UPFRONT)

   If the learner opts for the upfront payment plan, they shall be required to pay the full fee within 7 days from the date of registering for the Program.

2. FINANCIAL AGREEMENT WITH NBFC

   • If the learner chooses to avail a loan from an NBFC to pay the Fee, they have to complete all the obligations and get the loan disbursed to Suraasa maximum within forty days of registering for the program.
   • The learner acknowledges and agrees that they will be entering into a separate agreement directly with the NBFC.
   • Suraasa is not a party to the agreement between the learner and the NBFC.The learner shall be solely responsible for the repayment of the loan to the NBFC.
   • In case of delay or failure to pay the EMIs to the NBFC, the learner understands and agrees that their participation in the Program can be put on hold and, in some cases, it may result in expulsion from the Program.
   • The learner agrees to indemnify and hold Suraasa harmless from any claims arising from or related to their agreement with the NBFC.
   • The learner understands and agrees that the certificate of qualification from the Program will be issued only after the full payment of the Fee, including all EMIs, has been made and a No-Objection Certificate is obtained.

3. FINANCIAL AGREEMENT WITH SURAASA SUPPORT PLAN

   • If the learner chooses to avail the Suraasa Support Plan to pay the Fee, they must complete all payment obligations as per the agreed schedule.
   • The learner acknowledges and agrees that by opting for the Suraasa Support Plan, they are committing to a structured payment plan with defined monthly EMI obligations. The terms of this payment plan are non-negotiable once agreed upon.
   • The learner understands that Suraasa facilitates this payment plan as a convenient option and does not provide any additional financing or credit services beyond the agreed terms. Any delays or missed payments may result in penalties as per the agreed terms.
   • The learner shall be solely responsible for making timely payments towards the Suraasa Support Plan. Failure to do so may result in restricted access to course materials, temporary suspension, or even expulsion from the program. Any amount already paid will not be refunded.
   • In the event of non-compliance with the payment schedule, Suraasa reserves the right to take necessary actions, including but not limited to discontinuing access to the program, withholding certificates, or reporting overdue payments to relevant authorities.
   • The learner agrees to indemnify and hold Suraasa harmless from any claims, damages, losses, or costs (including reasonable attorneys' fees) arising due to their failure to adhere to the agreed-upon payment schedule.
   • The learner understands and agrees that the certificate of qualification from the program will be issued only after the full payment of the Fee has been made as per the Suraasa Support Plan. Any outstanding payments must be cleared before the learner is eligible for certification.

G.MILESTONE PROGRESSION REQUIREMENTS

• Milestone 2 Eligibility:

  • A learner should complete Milestone 1, with at least 80% or 8.0 GPA

• Milestone 3 Eligibility:

  • A learner should complete Milestone 1, with at least 80% or 8.0 GPA
  • A learner should complete Milestone 2
  • A learner must have a minimum of Bachelors in Education or an equivalent teaching qualification, a subject qualification and a standardized English language proficiency certificate (IELTS 6.5, TOEFL 79-93, PTE 58.5).
  • If the learner wishes to apply for Milestone 3 specifically for jobs abroad:
    1. The learner should provide at least one of the following language proficiency certificates with minimum score IELTS 7, OR TOEFL 94-101, OR PTE 66.3.
    2. The learner should have at least 2 years of school teaching experience

• Failure to Meet Requirements:

  • If the learner does not meet the GPA, Qualification or IELTS requirements, Suraasa may, at its discretion, allow the learner additional opportunities to improve their GPA or meet IELTS requirements, subject to any applicable fees or re-sit/retest policies.

H. ADHERENCE TO LEARNER OBLIGATIONS

In the event that the learner fails to uphold the obligations outlined in this Agreement, Suraasa reserves the right to take appropriate actions, including but not limited to:

1. Termination of Enrollment: Suraasa may terminate the learner’s enrollment in the teacher training courses for non-compliance with the stipulated obligations and learner handbook
2. Withholding of Certification: Suraasa reserves the right to withhold the conferment of qualifications and certifications if the learner fails to fulfill the graduation requirements or breaches academic integrity standards.
3. Financial Consequences: The learner acknowledges that failure to adhere to the Attendance Policy, Grading Policy, or other outlined obligations may result in financial consequences, such as the forfeiture of fees paid or additional charges for re-sit exams and portfolio resubmissions.
4. Legal Recourse: Suraasa may pursue legal recourse for any breach of contractual obligations by the learner.
5. Communication and Documentation: Suraasa may communicate any breaches of obligations to relevant educational or regulatory authorities and maintain appropriate documentation for reference.

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II.II OBLIGATIONS OF SURAASA

1. Refunds and Cancellations

   • If the learner withdraws within the first seven(7) days from the date of enrollment/purchase, 70% of the fee paid, except the non-refundable registration fee (if paid), will be refunded.
   • If the learner withdraws between seven(7) to fifteen(15) days from the date of enrollment/purchase, 50% of the fee paid, except the non-refundable registration fee, will be refunded.
   • After 15 (fifteen) days from the date of enrollment/purchase, no refund will be granted.
   • The monthly fee payment option does not qualify for any refund.
   • Any funds owed to the learner as per this Refund Policy will be reimbursed within 90 days of receipt of the cancellation request.
   • Suspended or expelled learners from Suraasa for any disciplinary reasons lose all rights to any refund.

2. Program Provision and Structure

   • Offer admission to the Professional Graduate Certificate in Teaching & Learning (the “Program”), which is structured to be completed within 12 months and remains valid for 24 months.

3. Learning Materials and Platform

   • Grant access to the online learning platform.
   • Provide all 10 modules, along with video content, theory materials, assignments, and live assessments corresponding to each module.
   • Make available the Portfolio Portal and relevant tools to facilitate practical learning and demonstration of teaching skills.

4. Assessment Opportunities and Feedback

   • Offer a total of 120 attempts for completing 50 assignments and 10 live assessments. This includes 60 extra attempts, which can be used to improve scores after the initial attempt for each assignment and assessment.
   • Deliver detailed feedback reports for each assignment, helping learners understand their performance and areas for improvement.

5. Certification Criteria and Issuance

   • Issue the Suraasa Certificate upon the learner’s successful completion of all requirements, including a minimum Grade Point Average (GPA) of 5.0 on a 10.0 scale (and all other specified criteria).
   • The certificate will only be conferred once all financial obligations (fees or loan repayments) have been fulfilled.

6. Communication and Enforcement of Policies

   • Communicate relevant updates regarding assessments, grading, and additional requirements.
   • Maintain the right to pause, stop, or annul program participation based on non-payment or other violations, but also to provide notice and allow learners to rectify issues wherever reasonably possible.

7. Fair Handling of Learner Records and Conduct

   • Maintain documentation of learner performance, assessment outcomes, and, where necessary, evidence of misconduct or non-compliance for reference and potential communication to regulatory or educational authorities.

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III. TERM & TERMINATION

This Enrollment Agreement will remain valid throughout the learner’s participation in the Program. As described above, the learner may terminate this Enrollment Agreement at any time by sending an email clearly stating the learner’s intent to cancel and withdraw from the Program to admissionsupport@suraasa.com. Any tuition the learner has paid will be non-refundable after 15 calendar days from the date of purchase/enrollment.

Suraasa may, at any time in its sole discretion, immediately terminate this Agreement upon written notice to the learner if the learner:

1. Violates any stated policy or other standard of conduct established by Suraasa.
2. Fails to make any timely payment of tuition due under the learner’s elected payment plan.
3. Otherwise breaches this Agreement, as determined by Suraasa in its sole discretion.

Termination by Suraasa under this provision will be considered termination “for cause.” In such a case, any tuition the learner has paid will not be refunded after 14 calendar days from the date of enrollment/purchase. If Suraasa terminates this Enrollment Agreement without cause, Suraasa will refund to the learner a pro-rata share of any tuition paid, based on the percentage of the Program completed.

In the event of termination of this Enrollment Agreement by Suraasa due to the learner’s failure to make timely tuition payments or if Suraasa is compelled to undertake collection actions, the learner hereby acknowledges and agrees that, in addition to any outstanding monetary obligations, Suraasa shall be entitled to seek recovery, and the learner shall be held responsible for the payment of all costs and attorneys’ fees reasonably incurred by Suraasa in the course of its collection efforts.

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IV. LIMITATION OF LIABILITY

In no event will the aggregate liability of Suraasa or any of its owners, officers, directors, members, managers, partners, employees, licensees, shareholders, affiliates, subsidiaries, successors, assigns, agents, or representatives (collectively, “Suraasa”) for damages under the Agreement exceed the total amount paid by the learner to Suraasa pursuant to this Enrollment Agreement as fee for the Program. In no event will any Suraasa Party be liable to the learner under any theory for any incidental, indirect, special, exemplary, punitive, or consequential damages (including, without limitation, lost profits) arising out of or in connection with this Agreement or the learner’s participation in the Program.

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V. DISPUTES / GOVERNING LAW

The Agreement and any dispute arising under or related thereto (whether for breach of contract, tortious conduct, or otherwise) shall be governed, construed, and interpreted by the laws of the Republic of India, without reference or giving effect to its conflicts of law principles or rules that would cause the application of the laws of any other country or jurisdiction. Any legal actions, suits, or proceedings in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Haryana, India.

Except where prohibited by law, the learner agrees that any and all disputes, claims, and causes of action between the learner and any of the Suraasa parties arising out of or connected with this Agreement or the learner’s participation in the Program must resolved individually, without resort to any form of class action or class arbitration.

If the dispute is not resolved within 30 days, either party may refer the dispute to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Haryana, India.

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VI. RELEASE OF INFORMATION

The learner understands and agrees that in the course of providing educational services to the learner as part of participation in the Program, Suraasa may share information about the learner with various parties, as detailed in Suraasa’s Privacy Policy (available at https://www.suraasa.com/privacy-policy). The learner expressly acknowledges and agrees to the terms and conditions of such Privacy Policy. In addition, as part of the Program, the learner understands that certain information, including program work and teaching videos, will be shared with instructors, the Suraasa faculty, administrators, and other Suraasa learners. The learner further agrees that Suraasa may use the learner’s name and/or picture or video in any Suraasa literature, publication, and electronic and social media platforms.

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VII. NON-DISPARAGEMENT

Each party agrees that it will not at any time during the term of the Program and for a period of one year after the termination of the Program, through any medium, either orally or in writing, disparage, defame, impugn, damage, or assail the reputation, or cause or tend to cause the recipient of a communication to question the business condition, integrity, competence, good character, professionalism, or quality of the other party or Suraasa or Suraasa’s respective programs, directors, officers, employees, instructors, or services. This section does not restrict or impede either party from exercising protected rights to the extent that such rights cannot be waived by agreement, or from complying with any applicable law or regulation or a valid court or government agency order.

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VIII. OWNERSHIP AND CONFIDENTIALITY

Suraasa or its licensors and content providers are the exclusive owners of all educational materials, content, and other information provided to the learner as part of the Program, in both printed and electronic form. The learner may not copy, reproduce, or redistribute any of it to any third party or use it for any other purpose.

As part of the Program, the learner will have access to certain confidential and proprietary information (the “Suraasa Confidential Information”), including but not limited to:

1. Services, programs, procedures, computer models, research projects, and other means or ideas used by the Company in the conduct of its business and the Program.
2. The content, design, procedures, layout, processes, structure, and such other information regarding the Program.
3. Any information a reasonable person would consider confidential.

The learner agrees to treat all Suraasa Confidential Information in a secret and confidential manner; not reproduce or copy it; and use it only for participation in the Program.

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IX. GENERAL PROVISIONS

This Agreement (as defined above) is the entire agreement between the learner and Suraasa regarding the learner’s participation in the Program and supersedes any prior agreements relating to the subject matter herein. If any provision of this Agreement is held to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision will be deemed severable from the remainder and will not affect the validity or enforceability of the remaining provisions. The failure of Suraasa to insist upon or enforce strict performance of any provision or to exercise any rights or remedies under this Agreement will not be construed as a waiver by Suraasa. Suraasa may assign its rights and obligations under this Agreement (in whole or in part) at any time. The learner may not assign this Agreement or transfer any rights to participate in the Program.

Sections II through IX of this Agreement will survive any termination or expiration of the Agreement.

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X. RIGHT TO MODIFY OR AMEND AGREEMENT

Suraasa reserves the right, at its sole discretion, to modify, amend, or introduce additional terms to this Agreement at any time. The Learner acknowledges and agrees that Suraasa may notify the Learner of any changes via the Learner’s registered email address. The Learner’s continued participation in the Program following the posting or communication of any changes to this Agreement will constitute acceptance of those changes.

Such modifications may include, but are not limited to, updates to the curriculum, changes in assessment criteria, updates to fee structures, additions of new policies or obligations, or clarifications of existing terms. The Learner further acknowledges that:

1. Effective Date of Changes: Any revised or additional terms will become effective immediately upon Suraasa’s notice to the Learner via the registered email address or as otherwise specified in such notice.
2. Obligation to Stay Informed: It is the Learner’s responsibility to regularly review their email and any provided Program platforms for updates or notifications from Suraasa.
3. No Waiver of Existing Rights: Unless expressly stated, any modification to the Agreement will not waive or otherwise affect any right or responsibility that may have arisen under this Agreement prior to such modification.
4. Discontinuation: If the Learner disagrees with any changes made to the Agreement, the Learner may choose to discontinue participation in the Program, subject to any applicable withdrawal or financial policies referenced in this Agreement. In such an event, refunds shall not be applicable, and any fees or payments made by the Learner prior to discontinuation shall be deemed forfeited.

By continuing to participate in the Program after any changes are posted or communicated, the Learner confirms their ongoing commitment to abide by the Agreement in its most current form.

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XI. ENROLLMENT AGREEMENT ACCEPTANCE

By completing the enrollment process on the Suraasa website, I acknowledge that I have read and understood this Enrollment Agreement, the Admission Offer Letter, the Suraasa Privacy Policy, the Suraasa Course Catalog, and the Learner Handbook. I confirm that I have received access to each of these documents (or a link to their current versions). My completion of the enrollment process serves as my acceptance of and agreement to all terms outlined in this Agreement. I understand that this Agreement is a legally binding contract, and its terms and conditions cannot be modified through any oral agreement.