Enrollment Agreement
This Enrollment Agreement (hereinafter referred to as the “Agreement”) is officially established on the date of enrollment, (the “Effective Date”), by and between, the student (hereinafter referred to as the “Student”) enrolling in the program, and Les Transformations Learning Pvt Ltd, a company organized under the laws of India (hereinafter referred to as “Suraasa”).
WHEREAS, the student desires to participate in a qualification program offered by Suraasa, and Suraasa is willing to admit the student to the terms and conditions of this Agreement;
NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and with the intention to be legally bound hereby, the parties hereto agree as follows:
I. Program, Admission, and Fee Structure
I.I Three Milestones
Suraasa’s Professional Graduate Certificate in Teaching & Learning (hereinafter referred to as “PgCTL”) Program is structured around three distinct milestones:
I.II Program, Admission, and Inclusions
Program Name: Professional Graduate Certificate in Teaching & Learning - Starter (Milestone 1)
Program Validity: 24 Months
Learning Pathway:
The student acknowledges that they have been admitted to the Milestone 1 of the PgCTL (the “Program”) program offered by Suraasa, subject to the terms and conditions of this Agreement. Milestone 1 includes PgCTL Starter learning pathway and the learning is designed to be completed within 12 months and is offered in three variations as listed above. Regardless of the chosen variation, the student must meet the general obligations and policies herein.
I.III Inclusions
The total fee for the PgCTL Starter learning pathway (Milestone 1) includes:
The student agrees and acknowledges that upon admission to the Program, they are required to pay the full fee associated with the Program (the “Fee”). The student also agrees and acknowledges that if the Fee is not paid in full and within the payment schedule, Suraasa reserves the right to pause or stop or annul the services and/or admission to the program in part or in full with or without prior notice to the student. The student acknowledges that the Fee is towards the provision of educational services, and the resources deployed by Suraasa towards providing such services cannot be diverted or refunded if the student discontinues the Program.
I.IV Applicable Certification(s)
The Student may be eligible for one or more certifications offered by Suraasa in connection with the Program, including:
a. Suraasa Certificate upon module completion; and b. PgCTL Course Completion Certificate; and/or c. ATHE (UK) Level 6 Diploma in Teaching.
The certification(s) applicable to the Student shall be as specified in the Admission Offer Letter issued by Suraasa to the Student at the time of enrollment. The Student shall be entitled only to the certification(s) expressly included in the Admission Offer Letter and shall be required to satisfy the applicable eligibility, assessment and completion requirements for such certification(s).
The Admission Offer Letter shall be the primary reference for determining the specific certification(s), fees, inclusions and other commercial terms applicable to the Student.
I.V Program Terms and Progression
The PgCTL Starter learning pathway is structured into four sequential terms. Each term is designed to build upon the knowledge, skills, and competencies acquired in the previous term. The student can only progress to the subsequent term upon successful completion of all requirements for the current term, which may include:
Meeting participation criteria.
Completing and passing all required assessments or assignments.
Satisfying any financial obligations associated with the term.
The schedule, content, and duration of each term are determined by Suraasa’s academic calendar and program design. Any term-specific guidelines, deadlines, or additional fees shall be communicated to the student in advance. Failure to meet progression requirements may result in a delay of program completion, suspension of access to the next term, or other actions in accordance with this agreement.
II. Obligations
II.I Obligations of the Student
A. Assessment Policy
The student agrees to actively engage in the learning process, adhere to assessment policies and course requirements, participate in pre-course assessments, formative assessments, and summative assessments, including skill evidence-building assessment tasks that may require onsite assessment of practical skills. The student commits to pass all individual assessment tasks for each learning outcome as per the set passing criteria and to cooperate with internal and external reviews to maintain assessment quality.
B. Grading Policy
The student acknowledges the Grading Policy and undertakes to understand the grading criteria for Module End Assessments and the Assessment of Teaching Portfolio. You can refer to the detailed Grading Policy in the Learner Handbook.
C. Successful Completion for Certificate Issuance
In order to be awarded the Suraasa Certificate for the Program, a student must successfully complete all of the required modules. Furthermore, the student is required to maintain a Grade Point Average (GPA) of 5.0 or higher in each of the ten (10) modules, measured on a scale of 10.0, throughout the duration of the program. Failure to meet either of these requirements will result in ineligibility for the Suraasa Certificate.
Where the ATHE (UK) Level 6 Diploma in Teaching is specified in the Admission Offer Letter, the Student must achieve a score of 50% or higher across all modules within the Program. In the event that this requirement is not met, the ATHE (UK) Level 6 Diploma in Teaching will not be awarded.
D. Academic Integrity
The student affirms their commitment to academic integrity by submitting original work, properly acknowledging sources to avoid plagiarism, and refraining from cheating or falsifying results. Academic integrity also includes avoiding the use of Artificial Intelligence (AI) to create skill-evidence tasks (assignments) or any other academic work (unless specifically instructed). The student understands that violations may lead to strict disciplinary actions, including expulsion from the program in certain cases.
E. Financial Obligations of the Student
The student has financial obligations towards Suraasa, and the obligations for each payment method are detailed as follows:
Full Fee Payment (Upfront)
If the student opts for the upfront payment plan, they shall be required to pay the full fee within 7 days from the date of registering for the Program.
Financial Agreement with Lending Partner
Financial Agreement With Suraasa Support Plan
F. Milestone Progression Requirements
Milestone 2 Eligibility:
Milestone 3 Eligibility:
Failure to Meet Requirements:
G. Adherence To Student Obligations
In the event that the student fails to uphold the obligations outlined in this Agreement, Suraasa reserves the right to take appropriate actions, including but not limited to:
II.II Obligations of Suraasa
Refunds and Cancellations
Program Provision and Structure
Learning Materials and Platform
Assessment Opportunities and Feedback
Certification Criteria and Issuance
Communication and Enforcement of Policies
Fair Handling of Student Records and Conduct
III. Term & Termination
This Enrollment Agreement will remain valid throughout the student’s participation in the Program. As described above, the student may terminate this Enrollment Agreement at any time by sending an email clearly stating the student’s intent to cancel and withdraw from the Program to [email protected]. Any tuition the student has paid will be non-refundable after 15 calendar days from the date of onboarding.
Suraasa may, at any time in its sole discretion, immediately terminate this Agreement upon written notice to the student if the student:
Termination by Suraasa under this provision will be considered termination “for cause.” In such a case, any tuition the student has paid will not be refunded after 14 calendar days from the date of enrollment/purchase. If Suraasa terminates this Enrollment Agreement without cause, Suraasa will refund to the student a pro-rata share of any tuition paid, based on the percentage of the Program completed.
In the event of termination of this Enrollment Agreement by Suraasa due to the student’s failure to make timely tuition payments or if Suraasa is compelled to undertake collection actions, the student hereby acknowledges and agrees that, in addition to any outstanding monetary obligations, Suraasa shall be entitled to seek recovery, and the student shall be held responsible for the payment of all costs and attorneys’ fees reasonably incurred by Suraasa in the course of its collection efforts.
IV. Limitation of Liability
In no event will the aggregate liability of Suraasa or any of its owners, officers, directors, members, managers, partners, employees, licensees, shareholders, affiliates, subsidiaries, successors, assigns, agents, or representatives (collectively, “Suraasa”) for damages under the Agreement exceed the total amount paid by the student to Suraasa pursuant to this Enrollment Agreement as fee for the Program. In no event will any Suraasa Party be liable to the student under any theory for any incidental, indirect, special, exemplary, punitive, or consequential damages (including, without limitation, lost profits) arising out of or in connection with this Agreement or the student’s participation in the Program.
V. Disputes / Governing Law
The Agreement and any dispute arising under or related thereto (whether for breach of contract, tortious conduct, or otherwise) shall be governed, construed, and interpreted by the laws of the Republic of India, without reference or giving effect to its conflicts of law principles or rules that would cause the application of the laws of any other country or jurisdiction. Any legal actions, suits, or proceedings in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Haryana, India.
Except where prohibited by law, the student agrees that any and all disputes, claims, and causes of action between the student and any of the Suraasa parties arising out of or connected with this Agreement or the student’s participation in the Program must resolved individually, without resort to any form of class action or class arbitration.
If the dispute is not resolved within 30 days, either party may refer the dispute to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Haryana, India.
VI. Release of Information
The student understands and agrees that in the course of providing educational services to the student as part of participation in the Program, Suraasa may share information about the student with various parties, as detailed in Suraasa’s Privacy Policy (available at https://www.suraasa.com/privacy-policy). The student expressly acknowledges and agrees to the terms and conditions of such Privacy Policy. In addition, as part of the Program, the student understands that certain information, including program work and teaching videos, will be shared with instructors, the Suraasa faculty, administrators, and other Suraasa students. The student further agrees that Suraasa may use the student’s name and/or picture or video in any Suraasa literature, publication, and electronic and social media platforms.
VII. Non-Disparagement
Each party agrees that it will not, at any time during the term of the Program and for a period of one year after the termination of the Program, through any medium, either orally or in writing, disparage, defame, impugn, damage, or assail the reputation, or cause or tend to cause the recipient of a communication to question the business condition, integrity, competence, good character, professionalism, or quality of the other party or Suraasa or Suraasa’s respective programs, directors, officers, employees, instructors, or services. This section does not restrict or impede either party from exercising protected rights to the extent that such rights cannot be waived by agreement, or from complying with any applicable law or regulation or a valid court or government agency order.
VIII. Ownership and Confidentiality
Suraasa or its licensors and content providers are the exclusive owners of all educational materials, content, and other information provided to the student as part of the Program, in both printed and electronic form. The student may not copy, reproduce, or redistribute any of it to any third party or use it for any other purpose.
As part of the Program, the student will have access to certain confidential and proprietary information (the “Suraasa Confidential Information”), including but not limited to:
The student agrees to treat all Suraasa Confidential Information in a secret and confidential manner; not reproduce or copy it; and use it only for participation in the Program.
IX. General Provisions
This Agreement (as defined above) is the entire agreement between the student and Suraasa regarding the student’s participation in the Program and supersedes any prior agreements relating to the subject matter herein. If any provision of this Agreement is held to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, that provision will be deemed severable from the remainder and will not affect the validity or enforceability of the remaining provisions. The failure of Suraasa to insist upon or enforce strict performance of any provision or to exercise any rights or remedies under this Agreement will not be construed as a waiver by Suraasa. Suraasa may assign its rights and obligations under this Agreement (in whole or in part) at any time. The student may not assign this Agreement or transfer any rights to participate in the Program.
Sections II through IX of this Agreement will survive any termination or expiration of the Agreement.
X. Right to Modify or Amend Agreement
Suraasa reserves the right, at its sole discretion, to modify, amend, or introduce additional terms to this Agreement at any time. The student acknowledges and agrees that Suraasa may notify the student of any changes via the student’s registered email address. The student’s continued participation in the Program following the posting or communication of any changes to this Agreement will constitute acceptance of those changes.
Such modifications may include, but are not limited to, updates to the curriculum, changes in assessment criteria, updates to fee structures, additions of new policies or obligations, or clarifications of existing terms. The student further acknowledges that:
By continuing to participate in the Program after any changes are posted or communicated, the student confirms their ongoing commitment to abide by the Agreement in its most current form.
XI. Enrollment Agreement Acceptance
By completing the enrollment process on the Suraasa website, I acknowledge that I have read and understood this Enrollment Agreement, the Admission Offer Letter, Admission Terms and Conditions, the Suraasa Privacy Policy, the PgCTL Brochure, and the Learner Handbook. I confirm that I have received access to each of these documents (or a link to their current versions). My completion of the enrollment process serves as my acceptance of and agreement to all terms outlined in this Agreement. I understand that this Agreement is a legally binding contract, and its terms and conditions cannot be modified through any oral agreement.