Terms of Use
Applies to: The Suraasa app, websites, and all Suraasa products and services for individual users
Last updated: 30th July, 2026
Effective date: 1st September, 2026
1. Agreement to these Terms
These Terms of Use ("Terms") are a binding agreement between you and Suraasa — Les Transformations Learning Private Limited, a company incorporated in India (CIN U74999HR2015PTC056448), registered office Noida, India, together with its affiliates ("Suraasa," "we," "us," "our"). They govern your access to and use of the Suraasa app, websites, and products and services for individual users (each a "Service," together the "Platform"), under any brand (including Suraasa and Suraasa Sure).
By accessing or using the Platform, creating an account, or clicking to accept, you agree to these Terms, our Privacy Policy, and our EULA, which are incorporated by reference. If you do not agree, do not use the Platform. If you use the Platform on behalf of an organisation, you represent you are authorised to bind it.
One global agreement. These Terms apply to all users of the Suraasa app worldwide. Where the mandatory law of your country of residence gives you stronger or non-waivable rights, those rights are preserved (Section 18).
2. Definitions
3. Eligibility and accounts
(a) Eligibility. The Platform is intended for teachers and other adult education professionals. You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract, and you must not be barred from using the Platform under applicable law or a sanctions/restricted-party list.
(b) Registration. Provide accurate, current, and complete information and keep it updated. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly of any unauthorised use at [email protected]. We may refuse, suspend, or terminate accounts in accordance with these Terms.
(c) One account. Maintain only one account unless we permit otherwise.
4. If you access Suraasa through your school, employer, or organisation
If you access or use any Suraasa feature through a school, employer, government, or other organisation under an institution or company licence, then the agreement between Suraasa and that organisation (the "Institutional Agreement") also applies to you and governs that use, and supplements or supersedes these Terms to the extent of any conflict for that use. Your organisation's administrator may provision, control, manage, restrict, suspend, deactivate, or delete your account and associated content in accordance with that agreement, and the organisation may be the owner/controller of content created under that licence. These Terms continue to govern your individual use of the Suraasa app outside that licence.
5. Licence to use the Platform
Subject to your compliance with these Terms, Suraasa grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your own professional and educational purposes. All rights not expressly granted are reserved. The licence to install and use our mobile applications is governed by the EULA.
6. Acceptable use
You agree not to, and not to permit any third party to:
We may investigate and take action, including removing content and suspending or terminating access.
7. User Content and the rights you grant us
(a) Your personal data. Your personal data is governed by the Privacy Policy and the data-protection rights you have under applicable law, which cannot be assigned away or removed by this Section. Suraasa processes your personal data as data controller (Privacy Policy Section 1).
(b) Free users and free features — Suraasa owns the content and outputs (other than your personal data). The Suraasa app and many features, including our AI tools, are provided to you free of charge. In consideration of that free access, you hereby assign to Suraasa, and Suraasa owns, all right, title, and interest (including all intellectual-property rights) in the User Content you submit and the Outputs generated through the free Platform and free features — other than your personal data. To the extent any such rights do not pass by assignment, you grant Suraasa a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable licence to use them for any purpose. Suraasa licenses those Outputs back to you — granting you a worldwide, non-exclusive licence to use the Outputs you generate (such as lesson plans, rubrics, and quizzes) for your own teaching and professional purposes — so you can always use what you create.
(c) Paid Services. Where you purchase a paid Service or course, you retain ownership of the original content you submit through that Service, and you grant Suraasa a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, process, display, and use it to operate, provide, secure, support, and improve the Platform, to generate Outputs, and to comply with law. Ownership of Outputs generated through a paid Service is as stated in that Service's terms.
(d) De-Identified and Aggregated Data. To the maximum extent permitted by law, Suraasa owns and may use, for any lawful purpose and without time limit, all De-Identified Data and Aggregated Data derived from your use of the Platform (Privacy Policy Section 9).
(e) Education-data protection. We will not use your User Content (including any student information or classroom content) to train third-party or generalised foundation AI models, consistent with the Privacy Policy. Any student or third-party data you provide is handled per Sections 5 and 8 of the Privacy Policy, and you are responsible for the notices and consents described there.
(f) Your responsibility. You represent you have all rights, consents, and permissions necessary to submit your User Content and grant these licences, and that it does not violate any law or third-party right.
(g) Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.
8. AI features and Outputs
The Platform includes AI features that generate Outputs such as lesson plans, assignments, rubrics, quizzes, handouts, summaries, transcripts, and recommendations.
9. Purchases, subscriptions, fees, and refunds
(a) Fees. Prices for paid Services (courses, qualifications, assessments, memberships such as Suraasa Plus, and subscriptions) are shown at the time of purchase. You agree to pay all applicable fees and taxes. We may change prices prospectively.
(b) Billing, renewal, and app stores. Subscriptions may auto-renew unless cancelled before the renewal date; you can cancel anytime via Account Settings or [email protected]. Where you purchase through the Apple App Store or Google Play, billing, renewals, and refunds are also subject to the app store's terms and are processed by the app store.
(c) Refunds. Except where required by law or expressly stated, fees for digital products are non-refundable. Specific refund windows, where offered, apply — for example, for the PgCTL qualification, a full tuition refund within 7 days of enrolment and a 50% refund on days 8–14; subscriptions cancelled within any free-trial period are not charged. No refund is due after an applicable window passes, and accounts terminated for violation of these Terms forfeit refund eligibility.
(d) Non-payment and set-off. We may suspend or terminate access for non-payment, and may set off amounts you owe against any amounts payable to you.
10. Intellectual property
The Platform — including all software, content, courses, assessments, models, algorithms, templates, designs, trademarks, and improvements — is owned by Suraasa or its licensors and is protected by intellectual-property laws. Except for the limited licence granted to you, no rights transfer. "Suraasa," "Suraasa Sure," and related names and logos are our trademarks; do not use them without our prior written consent. You acknowledge that breach of this Section or Section 6 may cause irreparable harm for which damages are inadequate, and that we may seek injunctive relief, without bond, in addition to other remedies.
11. Third-party services
The Platform may integrate with or link to third-party products and services we do not control and are not responsible for; your use of them is governed by their terms. Integrations are not endorsements.
12. Disclaimers
To the maximum extent permitted by applicable law, the Platform and all Services, content, and Outputs are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that Outputs will be accurate or suitable for any purpose. Outputs support, and do not replace, your professional judgement. This Section does not exclude warranties or guarantees that cannot be excluded under applicable law (Section 18).
13. Limitation of liability
To the maximum extent permitted by applicable law:
(a) No indirect damages. Suraasa and its affiliates and their personnel will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Platform or these Terms, on any theory, even if advised of the possibility.
(b) No monetary liability or compensation. To the maximum extent permitted by applicable law, Suraasa, its affiliates, and their personnel will have no monetary liability to you, and will not be required to pay you any damages, compensation, or money, arising out of or relating to the Platform, these Terms, the EULA, or the Privacy Policy — whether you use the Platform free of charge or as a paying customer, and whether a claim is based in contract, tort (including negligence), statute, or otherwise. Your sole and exclusive remedy if you are dissatisfied with the Platform is to stop using it, together with any refund expressly provided under Section 9. (This reflects that the Platform is offered without any promise of monetary compensation; refunds, where offered, are governed solely by Section 9.)
(c) No entitlement; anti-abuse. Nothing in these Terms creates any right or entitlement to receive any sum of money from Suraasa. You must not bring, inflate, fabricate, or repeat any claim, or otherwise use these Terms, in order to extract money or any other improper personal gain; any such conduct is a breach of these Terms, and we may recover our resulting costs and pursue any other remedy available to us.
(d) Security and data breaches. Suraasa will take reasonable, industry-standard measures to protect the security and privacy of your data (Privacy Policy Section 13 and our internal security standards). However, no system or transmission is ever completely secure, and to the maximum extent permitted by applicable law Suraasa is not liable for any unauthorised access to, loss of, or disclosure of data caused by events or actors beyond its reasonable control — including criminal cyber-attacks, the acts or omissions of third parties, or your own failure to keep your credentials and devices secure. (This does not, and cannot, exclude liability that applicable data-protection law does not permit to be excluded — see (f).)
(e) These limits do not limit your obligations to us (including indemnification, breach of the licence/IP restrictions, and amounts you owe).
(f) Mandatory law (what we cannot exclude). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including fraud, gross negligence, death or personal injury caused by negligence, a data fiduciary's/controller's obligation to maintain reasonable security safeguards and any resulting statutory liability under applicable data-protection law, and any mandatory consumer-protection liability (Section 18). Where applicable law nonetheless requires Suraasa to bear some liability to you, that liability is limited to the minimum amount the law requires.
14. Indemnification
You will indemnify, defend, and hold harmless Suraasa, its affiliates, and personnel from third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:
This does not apply to the extent a claim arises from our own breach, negligence, or wilful misconduct. We may assume the exclusive defence and control of any indemnified matter, and you will not settle it without our prior written consent. These obligations survive termination.
15. Term, suspension, and termination
These Terms apply while you use the Platform. We may suspend or terminate your access, in whole or part, at any time if we believe you have violated these Terms or the EULA, to protect the Platform or others, or as required by law. You may stop using the Platform at any time. On termination, your licences cease; sections that by their nature should survive (including 7, 8, 10, 12, 13, 14, and 18) survive. Where reasonably practicable, we will allow you a period to export your data, subject to the Privacy Policy.
16. Changes to the Platform and these Terms
We may modify, suspend, or discontinue any part of the Platform at any time, and may update these Terms. If we make material changes, we will provide notice as required by law (for example, posting updated Terms with a new effective date or notifying you). For consumers, material changes that increase your obligations or reduce your rights take effect only on prior notice, and your remedy if you disagree is to stop using the Platform and, for paid Services, obtain a pro-rata refund of prepaid, unused fees. Other changes take effect on continued use.
17. General
(a) Entire agreement; order of precedence. These Terms, the EULA, the Privacy Policy, and any Institutional Agreement or order are the entire agreement and supersede prior agreements on the subject. On conflict:
In the absence of an agreement that expressly supersedes these Terms, these Terms apply in full.
(b) Severability; waiver; assignment; force majeure; notices; no agency. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains. Our failure to enforce is not a waiver. You may not assign without our consent; we may assign in a merger, acquisition, financing, or sale of assets. We are not liable for events beyond our reasonable control. We may give notices via the Platform, email, or your account; legal notices to us go to [email protected]. Nothing creates a partnership, agency, or employment relationship.
18. Governing law and disputes
These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of India, and the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh, India have jurisdiction. Before commencing any formal proceeding, the parties will try in good faith to resolve the dispute informally via [email protected].
Your mandatory local rights are preserved. Nothing in these Terms — including the choice of law, jurisdiction, liability cap, or any disclaimer — removes or limits any mandatory consumer-protection or data-protection right you have under the law of your country of residence, and you may rely on those rights and any local forum they provide. In particular, if you are a consumer in India, nothing in these Terms requires you to arbitrate or limits your right to approach the Consumer Disputes Redressal Commissions under the Consumer Protection Act, 2019, or to complain to the Data Protection Board of India.
19. Contact
Questions about these Terms: [email protected], or by post to Les Transformations Learning Private Limited, Noida, India.